Royal Berkshire Fire and Rescue
Royal Berkshire integrates teams and departments and improves communication and collaboration with our TeamWatch* Enterprise Resource Management solution
Royal Berkshire Fire and Rescue Service (RBFRS) provides cover 24 hours a day, 365 days a year, from 18 fire stations across the county, stretching from Slough and Langley in the east to Lambourn and Newbury in the west.
RBFRS' 600 highly-trained fire fighters, including 150 of whom work as retained staff, attend some 12,000 incidents every year, ranging from road and rail accidents to fuel and chemical spills, aviation and waterway accidents, collapsed buildings, large animal rescues and, of course, fires.
[TeamWatch*], by enabling improved communications and collaboration, has fused a tighter-knit team of those responsible for health and safety, personnel, training, competency management and rota planning.
RBFRS was keen to move away from using a range of 'silo' departmental solutions and generic HR software not really designed to meet the specific needs of managing a Fire and Rescue Service.
After researching the market, RBFRS selected TeamWatch®*, from Infographics, to achieve these aims. The key reasons behind this choice were:
- Provides an integrated solution for competency-based safety, HR and asset management
- Offers departmentally-focused modules which can be bought individually or integrated across core areas to provide an enterprise-wide solution
- Supports Government reporting requirements and can provide a real-time view of the status of resources and assets across the organisation
Jon Ball, IT Manager at RBFRS, said:
"[TeamWatch*], by enabling improved communications and collaboration, has fused a tighter-knit team of those responsible for health and safety, personnel, training, competency management and rota planning.
"[TeamWatch*] has also reduced the time that is taken up with maintaining existing computerised recording systems through the provision of an integrated system for recording of personnel details and the production of associated correspondence."
* TeamWatch is branded as FireWatch within the Fire and Rescue sector
Increased operational efficiency
Time and cost savings
Simplified working practices
Improved team-working across working groups and departments
Improved management of computerised recording systems
Tools and information to continuous improvement
High-level MI for individual, team and overall service performance against a predefined set of competency-related indicators