Emergency Response

Emergency _response

Supporting the effective planning and management of emergency response

A key way in which our TeamWatch solution delivers value to emergency and critical services is by supporting more effective resource planning and decision-making. Nowhere is this more crucial than in the context of emergency response.

TeamWatch supports this function by:

  • Providing critical data to assist with advance availability planning, enabling service availability levels to be met
  • Informing critical, real-time emergency response decisions required as a result of mobilisation activities and up-to-the-minute resource availability changes

Mobilisation System Integration

TeamWatch can integrate live and bi-directionally with Mobilisation Systems using our standard ‘pull’ and ‘push’ Web Service interfaces to provide the people making dispatch decisions with accurate, real-time skills, resource and appliance availability information within the system they already use.

TeamWatch can also, in return, receive a live picture of incidents and their impact on availability from the Mobilisation System via our ‘Event’ Web Service Interface.

Where changes in TeamWatch occur due to updates to skills/competency, or based on fleet defects, contract changes or availability changes that may be submitted by staff via the Web, text and other self-service channels, these can be automatically reflected in the Mobilisation System.

TeamWatch therefore enables Control Teams to view and monitor real-time KPI and availability data both in their Mobilisation Solution and via our own refreshing Geographical Regional Availability Map and Station/Location Views, with alerts being triggered where there are resourcing issues and gaps, and an audit of vehicle and station/location state changes made available in a log.

3rd Party Mobilisation and Availability Systems

  • TeamWatch’s standard APIs have been integrated with by a variety of suppliers including Capita Vision, Systel and others
  • TeamWatch additionally has bi-directional interfaces with Capita PageOne to provide mobile, pager and telephony integration as part of our Availability Management capabilities

Want to learn more?

Read more about TeamWatch key functions